About Us

Smarter, engaged and with YOU at the heart of everything we do.

We get that you’re all different, living in different homes and driving different cars so we get that you should be with an insurer who understands you. This is why we ask questions to get to know you better because the more we know about you, the less we have to assume. This helps us to tailor-make a policy to suit your needs. Simply put, at Youi, we get you.    

Real People

There are plenty of options when it comes to buying insurance so what makes Youi stand out? For us it’s the human touch, the magic that happens when real people talk to real people. Our success lies in our shared passion which is all about delivering awesome service and putting you at the heart of what we do. So whether you’re calling for a quote, to update your policy or to make a claim you’ll get to speak to an advisor straight away and they’ll be there for you every step of the way.

Awesome Service

Our people share a passion for delivering awesome service - something special that happens when real people deal with real people. When someone goes that extra mile to help you and leaves you ‘wowed’ with the service you’ve received. This is our aim each and every time we talk to you.

The Company

Youi NZ Pty Limited is a registered general insurance company which underwrites its own policies. Our products currently include Vehicle (Car, Motorcycle and Caravan & Trailer), Home (Buildings and Contents) and Watercraft.

We are regulated by the Reserve Bank of New Zealand (RBNZ) and the Financial Markets Authority (FMA); as a member of the Insurance Council of New Zealand (ICNZ) we comply with the Fair Insurance Code. We're a wholly owned subsidiary of Youi Holdings Pty Ltd, which in turn is a subsidiary of OUTsurance International Holdings Pty Limited which is part of the Rand Merchant Insurance Holdings Group (RMIH), a large international insurance services provider.

We respect the privacy of your personal information and handle it in-line with the Privacy Act and Privacy Principles. View our Privacy Policy and Terms of  Use.

Our Company Number is 4476298 and our Financial Services Provider (FSP) number is 377 246.

FAQs  /  Handling your complaint  / Fraud   

Financial Strength Rating

Youi NZ Pty Limited has a Financial Strength Rating of B++ (Good) issued by A.M. Best.  The rating scale is:

A++, A+ (Superior)
A, A- (Excellent)
B++, B+ (Good)
B, B- (Fair)
C++, C+ (Marginal)
C, C- (Weak)
D (Poor)
E (Under Regulatory Supervision)
F (In Liquidation)
S (Suspended)

For the latest rating, access www.ambest.com.

Financial Information

In its annual Solvency Return filed with the Reserve Bank of New Zealand, Youi NZ Pty Limited had a Solvency Margin as at 30 June 2016 as follows:

  NZ$ 000
Actual Solvency Capital 34,832
Minimum Solvency Capital 5,539
Solvency Margin 29,293
Solvency Ratio 629%

Fair Insurance Code

Youi subscribes to the principles of the Fair Insurance Code, which is an industry commitment to raising standards of service to its customers. Youi upholds these standards to provide efficient and professional service quality to the community and our policyholders in providing general insurance.