Want to know about us?

We're a different kind of insurer, one that gets to know you better so we can better protect the things that matter most.

Real people

We know you want to speak to a real person over the phone, so we give you one. Our success lies in our people who are passionate about delivering great service. Whether we’re helping you tailor your policy, sorting out your claim or updating your details, we’re there for you every step of the way.

Your quote, your way

Some days you just don’t feel like talking. That’s why we give you the choice to get your quote over the phone or entirely online. Whichever you decide, you’ll still end up with the same unique, tailored policy.

Awesome service

You know the feeling you get when someone goes that extra mile for you? That’s why we exist. Our commitment to awesome service is demonstrated by the feedback our clients leave in real time on the Youi Wall.

The company

Youi NZ Pty Limited is a registered general insurance company which underwrites its own policies. Our products currently include Vehicle (Car, Motorcycle and Caravan & Trailer), Home (Buildings and Contents) and Watercraft.

We are regulated by the Reserve Bank of New Zealand (RBNZ) and the Financial Markets Authority (FMA); as a member of the Insurance Council of New Zealand (ICNZ) we comply with the Fair Insurance Code. We're a wholly owned subsidiary of Youi Holdings Pty Ltd, which in turn is a subsidiary of OUTsurance International Holdings Pty Limited which is part of the Rand Merchant Insurance Holdings Group (RMIH), a large international insurance services provider.

We respect the privacy of your personal information and handle it in-line with the Privacy Act and Privacy Principles. View our Privacy Policy and Terms of  Use.

Our Company Number is 4476298 and our Financial Services Provider (FSP) number is 377 246.

FAQs  /  Handling your complaint  / Fraud   

Financial strength rating

Youi NZ Pty Limited has a Financial Strength Rating of B++ (Good) issued by A.M. Best.  The rating scale is:

A++, A+ (Superior)
A, A- (Excellent)
B++, B+ (Good)
B, B- (Fair)
C++, C+ (Marginal)
C, C- (Weak)
D (Poor)
E (Under Regulatory Supervision)
F (In Liquidation)
S (Suspended)

For the latest rating, access www.ambest.com.

Financial information

In its annual Solvency Return filed with the Reserve Bank of New Zealand, Youi NZ Pty Limited had a Solvency Margin as at 30 June 2019 as follows:

  NZ$ 000
Actual Solvency Capital 45,824
Minimum Solvency Capital 3,000
Solvency Margin 42,824
Solvency Ratio 1,527%

Fair insurance code

Youi subscribes to the principles of the Fair Insurance Code, which is an industry commitment to raising standards of service to its customers. Youi upholds these standards to provide efficient and professional service quality to the community and our policyholders in providing general insurance.

Insurance claims register

Youi is a participating member of the Insurance Claims Register. More information is available on the Insurance Claims Register website.