Fair Insurance Code

Fair Insurance Code

Youi is a member of the Insurance Council of New Zealand (ICNZ), a representative body for fire and general insurance companies.

As an ICNZ member, we abide by the ICNZ Fair Insurance Code.

Additional information is available on the Insurance Council of New Zealand website.

Member Fair Insurance Code

What is the Fair Insurance Code

The Fair Insurance Code sets out the core principles to improve the standard of practice and service Insurance Council New Zealand (ICNZ) members provide to customers.

The Fair Insurance Code is a code of practice that:

  • Sets minimum service standards for insurance companies.
  • Describes the responsibilities that the customer and the insurance company have towards each other.
  • Encourages professionalism in the insurance industry.