Catastrophes

Earthquake Claims

If you've been affected by the recent earthquakes, there’s nothing more important than your safety. Once you and your family are safe and you’re ready to talk, give us a call on 0800 00 YOUI (9684). We're here to support you and to help you recover as quickly as possible.

In the meantime, here are a few things to do (safety permitted) to help make the recovery process a little easier.


See if your property is safe

Assess the structure of your property to see if it's liveable. If it seems unsafe or unstable, leave immediately, gather your family and seek shelter at a friend's or family member’s house in the interim.


Prevent more damage

Only if it is safe to do so, carry out any emergency repairs to keep your house secure and to prevent any further damage. This includes securing any items that are in danger of falling over, and turning off water and gas valves if you think a pipe is broken or leaking.

If you intend on cleaning up anything at all, be sure to take photos of the damage first and retain receipts of any costs incurred during the process. Try not to throw anything out, unless it's perishable (ie food).


Make a claim

We’re ready when you are. Our team is on standby to help sort out your claim as quickly as possible. Just call us on 0800 00 YOUI (9684). 

The EQC (EarthQuake Commission) recently announced that customers whose home and contents were damaged in the earthquakes can report their claims directly to Youi. Click here to read the FAQs.


Our Cover

We do not have exclusion zones that redline an entire area or region. Instead, we apply specific uderwriting criteria (e.g. location and condition) at address level.



Support Contacts

  • Government Helpline for financial support: 0800 779 997 (open 7am-9pm 7 days a week)

  • Earthquake Support Line for stress counselling & support: 0800 777 846

  • Insurance Council of New Zealand: Tips for what to do after an earthquake.