Natural Disaster Claims
If you've been affected by recent events, there’s nothing more important than your safety. Once you and your family are safe and you’re ready to talk, give us a call on 0800 00 YOUI (9684). We're here to support you and to help you recover as quickly as possible.
In the meantime, here are a few things to do (safety permitted) to help make the recovery process a little easier.
See if your property is safe
Assess the structure of your property to see if it's liveable. If it seems unsafe or unstable, leave immediately, gather your family and seek shelter at a friend's or family member’s house in the interim.
Prevent more damage
Only if it is safe to do so, carry out any emergency repairs to keep your house secure and to prevent any further damage. This includes securing any items that are in danger of falling over, and turning off water and gas valves if you think a pipe is broken or leaking.
If you intend on cleaning up anything at all, be sure to take photos of the damage first and retain receipts of any costs incurred during the process. Try not to throw anything out, unless it's perishable (ie food).
Make a claim
We’re ready when you are. Our team is on standby to help sort out your claim as quickly as possible. Just call us on 0800 00 YOUI (9684).
We do not have exclusion zones that redline an entire area or region. Instead, we apply specific uderwriting criteria (e.g. location and condition) at address level.
Government Helpline for financial support: 0800 779 997 (open 7am-9pm 7 days a week)
Earthquake Support Line for stress counselling & support: 0800 777 846
Insurance Council of New Zealand: Tips for what to do after an earthquake.