Claiming FAQs

Making a claim with us is a simple process. Simply call 0800 00 YOUI (9684) to speak to a member of our claims team or you can also choose to start your claim online at www.youi.co.nz.

  • Your policy number;
  • A description of what happened, when and where;
  • The type and extent of the damage caused;
  • Details of anyone else who was involved such as name, address, licence and/or registration number;
  • Police Incident number (if the police were called).

If you don’t have your policy number to hand that’s ok, the following information will help us locate your policy details:

  • The policyholders name, address or date of birth or;
  • For vehicle claims - the registration number of the insured vehicle or;
  • For home claims, the address of the insured property.

You have 30 days from the date of the incident to lodge a claim; however it’s a good idea to contact us as soon as you’re able to. You can contact us 24/7 on 0800 YOUI (9684) or start your claim online at www.youi.co.nz.

No, that’s our job. You just need to contact us with the details and we’ll take it from there.

For Contents-only claims - the EQC excess deducted is $200. 

For Building-only claim - the EQC excess deducted is 1 percent of the amount payable for the claim, with a minimum of $200 (multiplied by the number of homes in the building if it is a multi-unit property).

For combined Building and contents claim - the EQC excess deducted is a minimum of $200 (multiplied by the number of homes in the building if it is a multi-unit property) or 1% of the amount payable for the combined building and contents claim – whichever is greater.