Important Customer Update
Youi NZ Pty Limited has entered into a conditional agreement with Tower Insurance Limited for the transfer of Youi’s New Zealand insurance portfolio to Tower. More information on the Portfolio Transfer can be found within our FAQs, media statement and notice to customers.
If you have any enquiries or would like to know more about the transfer, please contact us on 0800 222 570 or email us at: firstname.lastname@example.org. If you would like to give feedback or put forward any views that you may have, please contact us by close of business on Tuesday 15 October 2019.
You'll love it here.
We get that there’s no place like your home. It’s different, and so are we. We don’t make assumptions about where or how you live. Instead, we ask you questions so we can get to know you better. It could save you lots.
For example, the more your house is occupied, the more you could save. No gas appliances? Tiled roof? Home during the day? All of these things could help lower your premium. With so many ways to save and cover tailored just for you, we think you’ll love it here. See for yourself.
24/7 claims assistance
There for you whenever you need us with 24/7 claims assistance
One event one excess
Let's keep it simple. Only pay one excess if you need to make more than one claim for the same event
Dedicated claims team
If you need to make a claim, our claims specialists will take care of you, each step of the way
Options to suit you and your pocket
Lock & Keys
We’ll pay the cost of replacing your keys & locks up to $500 after excess if the keys to your home are stolen
Building & Contents insurance
Sleep soundly knowing you've protected your home from the inside out. Our building & contents insurance covers your home on the outside and your things in it, in the face of crime, extreme weather, fire, accidents and even civil unrest.
Our building insurance covers the structure of your home building for damage caused by things like fire, flood, storm, impact, theft and earthquake. And if you ever need emergency repairs or temporary accommodation after an insured event, then we'll take care of you.
If it's what's on the inside that counts, then you might be looking for contents insurance. This will cover the things that matter most to you, from the precious to the practical. And if you want to add protection for something specific like your business items, we have an add-on option for that. Our contents policy also covers your belongings if they're damaged by fire or a motor vehicle accident in a moving van in transit to your new house.
Our landlord insurance provides all the same standard features of our building insurance, plus some extra cover and options specifically for landlords.
We're only human, but we're always working on improving our products and services - that's what our Wall is for. This is where we come to read your comments and feedback, and to see where we're hitting the mark, and where we're missing it. Share your Youi experience with us on the wall so we can make your next one even better.
"Finally an insurance company that gives a service to humans by humans, no gobbledegook, just plain facts."
"Probably the first ever insurance company that I actually enjoyed talking to!! :)"
"Flexible policy quotes, prompt customer service, good options to choose from to save lots of money on the policy."